Delivery & Returns

Delivery

• Where I deliver: the United Kingdom (including the Channel Islands and the Isle of Man), Europe and most other countries. I don't currently deliver to the USA, Israel or Argentina.
• UK orders: sent by Royal Mail 2nd Class, for £1.60 per order. The delivery cost is always shown at checkout before you pay.
• Free delivery: UK delivery is free on orders of £15 or more. It's applied automatically at checkout.
• Orders outside the UK: sent by Royal Mail International Standard (untracked) for £4.50 per order to Europe and £5.50 per order to the rest of the world. Free delivery applies to UK orders only.
• When: I aim to dispatch orders within 1–2 working days. Royal Mail aims to deliver 2nd Class post within 2–3 working days after that, and international post within about 3–7 working days, depending on the country.
• Import charges: orders sent outside the UK may be charged import VAT, customs duty and a handling fee by your country's customs or postal service on delivery. These charges aren't included in my prices and are paid by you.
• Need it sooner? I can upgrade your parcel to 1st Class or Special Delivery for an extra charge. Please contact me before you order.
• You'll get an email when your order is placed, and another when it's on its way.

If your parcel hasn't arrived within 10 working days of dispatch (20 working days for international orders), please let me know and I'll look into it with Royal Mail.

Changed your mind?

You can cancel your order for any reason within 14 days of the day you receive it.

• To cancel, tell me by email at maria@my-new-place.com or through my contact form, with your order number. You then have a further 14 days to send the item back.
• Please return items unused and in the condition you received them. If an item has been handled more than you'd need to check it, I may reduce the refund to reflect any loss in value.
• Return postage is paid by you when you've changed your mind. I recommend a tracked service, as the item is your responsibility until it reaches me.
• I'll refund the price of the item and the original standard delivery charge within 14 days of receiving it back (or of you showing proof that you've posted it), using the same payment method you used.

Custom and made-to-order items

Items made to your own specification — for example a custom colour, size or a bespoke part — can't be returned just because you've changed your mind. This doesn't affect your rights if a custom item is faulty or not as described.

Faulty, damaged or wrong items

• If an item arrives faulty, damaged or isn't what you ordered, please contact me with your order number and, if you can, a photo.
• Within 30 days of delivery you're entitled to a full refund. After that, I'll offer a repair or replacement, or a refund if that isn't possible.
• I'll cover the cost of return postage for faulty or incorrect items.

If an adapter doesn't fit your camera

Old cameras vary, so please check the measurements and notes in the product description and my adapter guide before ordering. If an adapter doesn't fit, message me before returning it — I may be able to make a custom adapter or suggest another option.

How to return an item

1. Contact me first at maria@my-new-place.com with your order number and the reason for the return.
2. I'll reply with the return address and any instructions.
3. Pack the item securely, include a note with your order number, and post it back.

These terms don't affect your statutory rights as a consumer.